MedcomSoft EMR / PMS Help Desk

At MedcomSoft, we understand that your EMR system needs to be fully operational at all times. Our qualified support personnel are available to assist you with any questions or system issues that you may encounter whether related to EMR or PMS. These personnel are fully trained customer service representatives whose sole responsibility is to ensure MedcomSoft Record user satisfaction.

Our support personnel are knowledgeable and courteous and are attentive to your needs. Our support staff have received very positive reviews from our customers for many reasons, including:

• They regularly initiate calls to ensure that our customers are current on the status of any request.
• They conduct customer surveys with all our customers from time to time and we implement changes based on feedback.
• They are knowledgeable on all aspects of our software as well as technical matters.
• If needed, they work seamlessly with our R&D group (which is located on-site) to correct any problem promptly.
• We are flexible in the manner in which we provide services (phone, email or over the web) and we use a remote management technology solution to connect to a client's site for in-depth troubleshooting.

MedcomSoft guarantees minimum response times in writing and has automated customer relationship management tools that can measure our superior level of customer support service. We also provide annual support agreements on a very cost effective basis to our customers.

We are committed to providing superior customer support on a timely basis to ensure user satisfaction.

You may contact MedcomSoft Technical Support via email or by phone.